FAQ & Help
Products
Each of our maps is digitally drawn by hand and does not come from a "drawer". Based on geodata and careful research, we check every marker before placing it on the map. Finally, we carry out extensive test prints to ensure that everything fits harmoniously. On average, 200-300 hours of work go into each map family.
This makes our maps unique and you won't find them anywhere else.
We set the highest quality standards in the production process:
Each pin canvas has a 390 g/sqm thick canvas made of 100% cotton (branded goods from SIHL®). In contrast to polyester canvases, which are mostly available on the market, cotton canvases offer three advantages: The fibers close when you remove a pin and no hole is left behind. In addition, the look and feel of a cotton canvas is much nicer, more natural and of higher quality. What's more, this finely textured linen fabric enables high color brilliance and a razor-sharp print image.
The canvas is stretched on a 2 cm or 4 cm thick stretcher frame made of solid spruce wood. The canvas is wrapped around the stretcher frame and attached to the back of the frame. This creates a beautiful look, as the frame is completely covered by the canvas and is therefore not visibl
The thickness of the canvas and the particularly tight tension ensure that the pins hold perfectly. The pins are easy to insert, do not tilt and do not slip out. We call it: "Pin Canvas LITE".
Alternatively, we install a lightweight foam board from KAPA® in the back of the frame of the "Pin Canvas PLUS" - for maximum hold of the pins. This material is of higher quality and more break-resistant than cork.
We also only use branded products for our magnetic boards and posters and not inferior materials from the Far East.
All of the above factors influence the pricing of our unique premium products.
With the “Push Pin Canvas LITE”, we do not use a back panel made of lightweight foam or cork. The canvas is so thick that pins hold directly in the canvas. When a pin is inserted, it wobbles a little at first, but then stays where it should.
With the “Push Pin Canvas PLUS”, we also insert a 10 mm thick lightweight foam board (comparable to cork) from KAPA® into the stretcher frame. This ensures maximum stability when pinning! The four corners of the board are beveled so that you have easy access to the small wedges and can tighten the stretcher frame if necessary. There are also two small recesses on the top of the board so that you can hang the stretcher frame on two steel nails.
Super sharp. Crisp. Razor sharp! All products are printed on the basis of vector data with a resolution of 2,400 dpi.
Please note with the canvas: As the printed material has a naturally uneven surface, there may be slight optical blurring within the tolerance range depending on the viewing angle of the canvas. This does not constitute a defect and does not justify a complaint.
It's not just in the design that we do without anything unnecessary: the pin canvas can be hung directly with the stretcher frame on two steel nails without any problems. With the pin canvas PLUS, we have provided two extra cut-outs in the lightweight foam board for this purpose.
Sustainability is also important to us: the printing is done with GREENGUARD GOLD certified water-based inks. These are odorless and therefore also suitable for children's rooms.
The stretcher frame is made from sustainable spruce wood from Germany - FSC certified.
And the packaging is 99% recyclable.
Our magnetic posters are the simplest and most cost-effective solution for marking travel destinations with magnets. However, the magnetic adhesion of magnetic posters is significantly lower than that of our magnetic board: Only small, light magnets adhere, not travel magnets!
Our magnetic board, on the other hand, is a very high-quality and above all robust solution: We stick a high-resolution printed ferrous foil onto an aluminum composite panel. This ferrous foil has such a strong magnetic adhesion that kitchen magnets or travel magnets stick to it. As a hanging solution, we offer either aluminum sheets - or, if you want it to be really chic, a gallery suspension. This gives the magnetic board a floating appearance and makes the magnetic board look even more sophisticated than it already is.
Please note: Magnets require a minimum distance from each other so that they do not attract or repel each other due to their polarity. The larger the magnet, the greater the distance between the magnets must be. We recommend the small magnetic pins from our accessories - they allow a relatively high density of location markers (approx. 18 mm apart).
Wallpapers: How are wet-adhesive photo wallpapers installed?
The substrate should be dry, clean, smooth and absorbent.
Our non-woven photo wallpapers can usually be easily removed when dry. The wall will not be damaged.
Walls and ceilings are never completely straight. Therefore, the wallpaper must always be slightly longer and wider than the clear wall dimension. The protruding remains are simply cut off after assembly.
The wallpaper is custom-printed according to your order as an individual custom-made product. That's why you can't reorder any lengths later, but have to reorder the entire wallpaper in a new order.
Personalizations
You can choose from a variety of motifs or logos to personalize our cards. You can not only specify the name (line 1), but also determine the sub-line (line 2). With some themes you can even define text for a legend .
This is how it works: Before ordering, simply select the desired personalization from the menu (the product images explain the variants very well), enter the name in text field no. 1 and the subline in text field no. 2. Then add it to the shopping cart - and that's all.
When personalizing, you can also select or deselect a quote and freely define it (only applies to world maps).
The text length per line should not exceed approx. 25 characters!
Apostrophe yes or no? There are two orthographic options:
The correct spelling is without an apostrophe, i.e. "Tom & Emma's World Travel Map".
However, according to Duden, it is also correct to use an apostrophe to emphasize the name more. That's why we chose the spelling "Tom & Emma's World Travel Map".
If you don't use an apostrophe in your specification: We'll add the apostrophe after the name ("Tom & Emma's").
However, if you insist, we will of course omit the apostrophe!
Yes, you can replace the Bourdain quote with another quote of your choice. To replace the quote, please choose one of the personalization options. And enter the desired text in the text field provided.
If your specifications are not very specific: Before the start of production, we will send you a proof by email. So nothing can go wrong!
We would be happy to print a company logo on the card. For this individual implementation, we only charge a small surcharge for data transfer, preparation of the print data and coordination, depending on the type and effort. Please send us an inquiry via email and we will get back to you as soon as possible.
The color combinations of our card material have been carefully selected and proofed in a lengthy process (coordinated in several proof samples). A color change requires a new check of the colors, which would result in a very time-consuming and costly process.
In principle, a color change is possible. We would be happy to make you an offer. Please send us an inquiry via email and we will get back to you as soon as possible.
Order & Payment
- Payment by Visa, Mastercard, American Express
- Payment via PayPal
- Payment by Apple Pay, Google Pay
- Payment via Amazon Pay
- Payment in advance
- Payment via Klarna instant transfer
- Payment by Klarna invoice (please note the information about fees incurred for extended purchases on account )
No, you can also order from us as a guest.
Yes. Within up to 24 hours after your order has been placed, we will start preparing for production. At this moment we will send you an order update with an announced delivery date. As long as you have not received this order update, you can change or cancel your order. Once the delivery date has been communicated, it is unfortunately no longer possible to change or cancel the order.
Exception: If you want to change the delivery address , you can let us know up to 3 working days after placing your order using the contact form.
Yes, you can cancel your order at a later date - up to the point at which we have started the production process. At this point, we will send you an order update by e-mail with an advised delivery date. Once the production process has started, it is unfortunately no longer possible to cancel the order.
Shipping
All maps are not in stock, but are made to order just for you. Therefore we have a delivery time of 6 to 8 working days (Germany).
We usually always have accessories such as pins or magnetic pins in stock and ship them within 1 to 2 working days.
In Germany, all items are shipped free of charge. Shipping costs only apply to delivery addresses outside of Germany. The exact shipping costs can be found in our shipping conditions .
Deliveries to non-EU countries are unfortunately very expensive due to the high packing dimensions. We therefore recommend that the delivery be made to a German address. Companies like MeinEinkauf.ch and similar offer attractive options for transporting goods from Germany to Switzerland.
Since the maps are produced individually for you, our production and delivery times are slightly longer than usual. You can find out the respective delivery times directly on the product detail page or in our shipping guidelines.
On request and for an additional charge of 25.00 euros, we offer express production (see next section).
The specified shipping time is a guideline. In individual cases, delays may occur over which we have no influence.
We process our customers' orders chronologically in fixed production processes. With the "Express" option, we offer customers the opportunity to prioritize their order, i.e. the order is removed from the usual production processes and handled separately. For us, this means a change in processes and ultimately additional work. We therefore charge an additional 25.00 euros gross for this express option.
"Express" does not mean that we ship faster. Because 90% of all orders are sent overnight anyway.
Products with a pack size of up to 120 cm long and 60 cm wide (corresponds only to canvases in the format 80 x 60 cm) are shipped with DHL.
Products with a larger pack size (corresponds to canvases from 100 cm wide) are shipped with GoExpress.
Delivery by Go! Express is always on weekdays between 08:00 and 13:00.
If an afternoon delivery is desired, there will be an additional cost of 10.00 euros.
DHL usually leaves a message so that you can pick up the goods at the nearest post office as usual.
Deliveries of goods with a side length of 100 cm or more are sent with the GoExpress shipping company. Every delivery is a special delivery to your address. If the first delivery attempt is not successful, you then have the option of arranging a second delivery date by telephone.
For organizational and production-related reasons, it is not possible to arrange a preferred delivery date (see the following point in the FAQ).
We are a very small company with fixed production processes. Orders are processed chronologically and dispatched immediately after completion.
Taking desired deadlines into account means that these production processes cannot be adhered to and have to be changed. Past experience has shown that such interventions in processes sooner or later lead to errors and thus to customer dissatisfaction.
In addition, we do not have the storage facilities to put finished products on hold and to store and retrieve them at short notice.
For these reasons, we no longer offer requested delivery dates.
No. The formats of our world maps are not suitable for packing stations.
If the delivery is made to a non-EU country, additional customs duties, taxes or fees may have to be paid by the customer, not to the provider, but to the customs or tax authorities responsible there. Customers are advised to check details with customs/tax authorities prior to ordering.
Return & Complaint
Yes! We produce our products with great passion and it is important to us to offer you high quality. You are still not happy with the goods? No problem: For non-personalized items or items that are not declared as "custom product", you have 14 days after receipt of the goods to return them to us.
Please note that the customer bears the costs of the return.
All items with personalization are custom-made products that are completely tailored to your needs. We can no longer resell you. Therefore, these products are unfortunately excluded from return (according to § 312 g Para. 2 No. 1 BGB). In addition, all products that are declared as "custom product" are excluded from return.
You can return your ordered, non-personalized items to us within 14 days of receiving the shipment.
Your refund will be processed within 2-3 business days after we receive the returned item. The refund will be made via the original payment method. Refunds to another means of payment are not possible.
Please note that, depending on the payment method you have chosen, it may take a little while for you to see that your payment has been received.
Our forwarding agency works very conscientiously. Nevertheless, damage to the goods during transport can never be completely ruled out. If the goods arrive damaged, please send us 2-3 photos of the goods and the packaging.
If the complaint is justified, we will provide a replacement as soon as possible.
Please understand that we can only intervene to regulate complaints if the damage report is submitted within 3 days of acceptance of the shipment .
Our quality management ensures that the goods are shipped in perfect condition. Nevertheless, mistakes can still happen. If the print is blurred and we have not noticed this before dispatch, please send us 2-3 photos to prove it and if the complaint is justified, we will provide a replacement immediately.
Please note: The canvases (cotton blend fabric) are printed on the basis of razor-sharp data with a resolution of 2,400 dpi. As the printed material has a naturally uneven surface, there may be slight optical blurring within the tolerance range depending on the viewing angle of the canvas. This does not constitute a defect and does not justify a complaint.
Tensioning & Care Instructions
You have just received your new canvas and it has creases or the canvas itself is no longer quite tight? No need to worry - this is not damage or a defect:
Our canvases are fully-fledged, professional gallery canvases made from 100% natural materials. The special thing about them is that the canvas fabrics are not simply stapled to the wooden frame, as is the case with standard frames or cheap products. Instead, small wooden wedges stuck into the back of the stretcher frame ensure that the canvas is properly stretched and can be stretched again and again (after all, the material works over time). During production, we make sure that these wedges are firmly stuck in the stretcher frame and that the canvas is stretched as tightly as possible.
During shipping, however, the package is inevitably exposed to shocks and leverage. Despite good packaging, these external influences can cause the wedges to slip a little - and the canvas to lose tension. The result: creases in the canvas!
Solution: To smooth out these creases again, the wooden wedges simply need to be hammered a little deeper into the frame. This pushes the wooden slats of the stretcher frame further apart and the canvas becomes tighter.
To do this, proceed as follows:
- Carefully place the stretcher frame on the picture surface (preferably on a blanket so that the printed image is not damaged).
- Carefully (!) drive the wooden wedges deeper into the corners with a small hammer (1-2 millimeters is enough in most cases, never all the way!).
- Done! After 1-2 days, the creases should be smoothed out; if this is not the case, please drive the wedges in a little deeper.
A little tip: Have you re-stretched the canvas but it is not yet sitting really tightly on the stretcher frame? Then moisten the canvas evenly from the back with a natural sponge after re-stretching (never from the front so as not to damage the printed image). Wait until the canvas is dry again. Only insert the wedges deeper into the wooden strips once it is dry.
Every tree is unique and wood is a timeless natural product that is influenced by basic physical laws such as temperature and humidity. However, this natural and rustic character, which is what makes wood so appealing, also imposes certain restrictions on the nature of the products, which must be consciously accepted. Despite the most careful selection of materials and the most modern production methods, the special features of wood that can be observed time and again in practice must be accepted. These characteristics cannot be influenced by the material wood and cannot be claimed.
In concrete terms, this means that the canvas can stretch over time due to fluctuating temperatures and humidity, leading to warping of the wooden frame. Such cases are expressly not grounds for complaint.
We value sustainability and naturalness in our products. Our canvas is made of 100% cotton and is printed with UV-resistant, water-based ink. We do not use a chemical varnish to seal the canvas in order to maintain the naturalness of the material.
With this in mind, the canvas must be treated with care. Dark surfaces in particular are sensitive to fingerprints – which is why we recommend not wiping the canvas by hand or touching it with greasy fingers.
We also advise caution when unpacking: When lifting the canvas out of the box, please ensure that the canvas does not scratch along the edges of the box. This will inevitably lead to scratches and color abrasions.
Scratches on the edges of the canvas, smudges or fingerprints are not grounds for complaint!
Our canvas is made of 100% cotton and is printed with environmentally friendly, water-soluble inks in the interests of sustainability - which are odor-free. Simply clean the canvas with a soft, dry cloth without applying too much pressure. Never wet clean, as this would damage the printed image and smudge the color.